Returns & Exchanges

At MagnetRX, we want you to be completely satisfied with your magnetic jewelry purchase. If you are not happy with your order, we offer a 60-day window for returns and exchanges on all items in their original condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your jewelry in its original MagnetRX velvet pouch and gift box to ensure it is protected during transit.

3

Ship It Back

Affix the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship your new exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing